Probax Backup for Office 365 provides our partners with a simplistic method of backing up customer Office 365 data with excellent reporting for potential errors within the offsite backup.
Like all cloud based products, there are certain limitations that may be encountered that affect your backup experience.
Backup for Office 365 Account
The Backup for Office 365 account used should always be a dedicated user designed specifically for Probax Backup for Office 365. Due to throttling limitations placed on a per-user basis, Backup for Office 365 will not perform optimally on a user account that is performing multiple other operations as well.
No license is required for the dedicated user.
Performance for first backup
The first Office 365 backup occurs at the start of the next backup window, which occur every 4 hours starting from midnight. The time to perform the initial backup will vary depending on number of Mailboxes, OneDrives and Sharepoint Sites that are chosen. Microsoft can have a very aggressive bandwidth throttling algorithm, which we have no control over. For large organisations the first backup may take as long as a week.
Performance for incremental backups
Probax performs, at most, 6 automatic daily backups. This varies depending on the factors above. You can force a backup at any time, though this will stop any backup that is currently in progress in order to take a new backup.
Speed of indexing
The rate at which the data indexes is dependent on the number of files and folders within the accounts you are attempting to access. Mailboxes will generally take 1 minute to index 100 items, whereas OneDrive backups and SharePoint sites will generally complete indexing within seconds.
Speed of restores
The restore rate of your data will vary depending on the amount of data being restored and the rate at which Veeam can upload that data to Microsoft. Performing a restore on only a select few files will take no longer than 60 seconds. This will be further improved as Veeam releases updates for their product.
We are constantly improving our backup solutions, should you have a feature you would like to request, please forward these to Probax Support.
For Technical support questions, please contact firstname.lastname@example.org
For sales and product information, contact your Partner Manager.