Account Admins are your users that are responsible for each of your accounts. When alerts are generated, they are automatically assigned to the Primary Admin. To update an Account Admin or Admin type on an account, you must have more than one User.
Modifying Account Admins and Selecting an Admin type:
- Create a new User and assign a group by following our guide, How To: Create New End-Customer Accounts & Users
- Once the new user is created and a group assigned, navigate to MSP Settings:
- In MSP Settings, select Account Admins:
- To Add an Admin to an account, select Add beside the Account:
- In the Account Admins window, select the Drop-down to choose the new User:
- Then choose between the Primary Admin or Standard Admin:
- Once the User and Admin type is chosen, select Add Admin:
- You will now see the User assigned as the Primary Admin:
By following this guide, you will have learned how to manage Account Admins, ensuring that each account has a designated user responsible for it. You will also understand that alerts are automatically assigned to the Primary Admin.