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      How To: Managing Alerts in MSP Backup

      This article provides guidance on investigating, modifying, and monitoring alerts within your account.

      Managing Alerts in MSP Backup – Account Level

      1. To address alerts at the account level, access the relevant account and select Alerts.
      2. To investigate an alert, select View Details:
      3. In the View Alert window, we can chose from the following options:
        • Acknowledge: Add a note to indicate who has acknowledged the alert for investigation.
        • Dismiss: Remove the alert; if the issue persists, it will reappear.
        • Assign: Designate an Account Admin to investigate and address the alert.

      Editing the Alert:

      1. Additionally, we can modify the alert threshold or disable monitoring or alerting. Select Edit Details to modify the Data Source (mailbox, resource, etc):
      2. At the Edit Data Source (mailbox, resource, etc) window, we can modify the following settings:
        1. Alerting Threshold: Adjust the time interval for Informational, Warning, or Critical alerts.
      3. Alerting Frequency: Configure how often alerts are triggered based on threshold values.
      4. Disable Monitoring: Remove the data source and disable all associated alerting.
        1. Note: Disabling Monitoring on a specific alert will not remove it from the Alerts view. To remove the alert, you must dismiss the alerts or Reset Monitoring and Alerts using the steps below.

      Reset Monitoring and Alerts:

      1. Resetting Monitoring and Alerts will dismiss all alerts under that specific Account. If the issue persists, it will reappear.
      2. In the Alerts section, select Reset Monitoring and Alerts:
      3. At the Reset Monitoring and Alerts for this Account window, select Reset Monitoring and Alerts:

      Managing Alerts in MSP Backup – Alerts Dashboard

      1. We can view an overview of all alerts by accessing the Alerts Dashboard
      2. At the Alerts Dashboard, we can view all alerts listed by the Account, Group, Alert Type, and Name.
      3. To investigate an alert, select View Details:
      4. In the View Alert window, we can chose from the following options:
        • Acknowledge: Add a note to indicate who has acknowledged the alert for investigation.
        • Dismiss: Remove the alert; if the issue persists, it will reappear..
        • Assign: Designate an Account Admin to investigate and address the alert.

      By following these steps, we can effectively investigate, modify, and monitor our alerts for optimal performance.