This article provides guidance on investigating, modifying, and monitoring alerts within your account.
Managing Alerts in MSP Backup – Account Level
- To address alerts at the account level, access the relevant account and select Alerts.
- To investigate an alert, select View Details:
- In the View Alert window, we can chose from the following options:
- Acknowledge: Add a note to indicate who has acknowledged the alert for investigation.
- Dismiss: Remove the alert; if the issue persists, it will reappear.
- Assign: Designate an Account Admin to investigate and address the alert.
Editing the Alert:
- Additionally, we can modify the alert threshold or disable monitoring or alerting. Select Edit Details to modify the Data Source (mailbox, resource, etc):
- At the Edit Data Source (mailbox, resource, etc) window, we can modify the following settings:
- Alerting Threshold: Adjust the time interval for Informational, Warning, or Critical alerts.
- Alerting Threshold: Adjust the time interval for Informational, Warning, or Critical alerts.
- Alerting Frequency: Configure how often alerts are triggered based on threshold values.
- Disable Monitoring: Remove the data source and disable all associated alerting
Reset Monitoring and Alerts:
- Resetting Monitoring and Alerts will dismiss all alerts under that specific Account. If the issue persists, it will reappear.
- In the Alerts section, select Reset Monitoring and Alerts:
- At the Reset Monitoring and Alerts for this Account window, select Reset Monitoring and Alerts:
Managing Alerts in MSP Backup – Alerts Dashboard
- We can view an overview of all alerts by accessing the Alerts Dashboard
- At the Alerts Dashboard, we can view all alerts listed by the Account, Group, Alert Type, and Name.
- To investigate an alert, select View Details:
- In the View Alert window, we can chose from the following options:
-
- Acknowledge: Add a note to indicate who has acknowledged the alert for investigation.
- Dismiss: Remove the alert; if the issue persists, it will reappear..
- Assign: Designate an Account Admin to investigate and address the alert.
By following these steps, we can effectively investigate, modify, and monitor our alerts for optimal performance.