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How to: Enable Email Reporting for MSPs and End Users

Best practices to configure email reporting that can be sent to both MSPs and End Users

Email reports include:

  • The time and date of the snapshot
  • Overall Package Usages: what percentage of your storage allocation has been used
  • Overall Backup Status: how many errors, warnings and successful checks in your account
  • Individual statuses of all applicable -

Configuring email notifications for MSPs

  1. Open MSP Overview from Hive
  2. In the Actions menu, open 'Emails'
  3. Enter the email address for the reports to be sent to:
    MSP-Overview-Emails-Example-Email

Configuring email notifications for End Users

  1. Open the end user in Hive
  2. Under the left-hand menu, open 'Emails'
  3. Enter the email address for the reports to be sent to.
    MSP-Overview-Emails-Example-EmailWe recommend setting this for your end user and the engineer responsible for this client

For technical support questions, please contact support@probax.io

For sales and product information, contact your Partner Manager.