Frequently Asked Questions on Probax Office 365 Backup & Archive

Probax’s Office 365 Backup & Archive solution is powered by Veeam Backup for Microsoft Office 365 and Amazon Web Services (AWS).

Our solution takes six point-in-time backups per day. You can also perform on-demand backups as needed.

Your client’s Office 365 backup and archival data is stored in AWS storage in Australia or the US, secured with AES-256 bit encryption. Amazon’s data replication and security, multiple storage centers and 99% uptime availability makes it the perfect choice to ensure your data is safe and accessible to you at all times.

We provide unlimited storage and retention of your client’s Office 365 data. We will only delete your client’s Office 365 data if you unlink the organisation and delete it from Probax Control.

Yes.

In November 2018, we launched Probax Backup for Office v2 which extended data protection to SharePoint and OneDrive. 

A fixed monthly price per user provides unlimited storage and retention in AWS, with the option to backup Exchange only, OneDrive and SharePoint only, or all three for a discounted bundled rate.

Contact us to get the latest pricing information!

Exchange Online: You will be charged for each active Exchange Online mailbox that is protected by Probax Office 365 Backup & Archive. You can enable and disable protection of individual mailboxes within an organisation. Please note that shared and resource mailboxes count as an active Exchange Online mailbox.

OneDrive for Business: OneDrive for Business user licenses are automatically aligned with their matching email accounts. This means if you need to backup both Exchange Online and OneDrive, you’ll need to use the Probax Office 365 Backup & Archive bundle licence. Please note that OneDrive (without “for Business”) is a separate storage service and is not supported with this solution.

SharePoint Online: Each SharePoint user inside your Office 365 subscription that has been granted access to the SharePoint sites you are looking to protect needs to be licensed to backup and protect your organization’s SharePoint environment. Please note that external SharePoint users do not need to be licensed. An external SharePoint user is someone from outside your Office 365 subscription to whom you have given access to one or more sites, files or folders. External authenticated users are limited to basic collaboration tasks and external anonymous users can edit or view specific documents when given specific permissions.

Office 365 data belonging to employees who have left the organisation are archived in restore points taken before their data was removed. Simply navigate to a historical restore point containing their Office 365 data to initiate a restore.

No.

Although data belonging to old employees is still available and recoverable, you only pay for active Exchange Online mailboxes or SharePoint & OneDrive users that are being protected by Probax Office 365 Backup & Archive.

We have created a ‘How to’ article on setting up Probax Office 365 Backup & Archive here.

We have created a ‘How to’ article on restoring Office 365 data here.

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For Technical support questions, please contact support@probax.io or 1300 PROBAX. For sales and product information, contact your Partner Manager at sales@probax.io or 1300 PROBAX.